Customer Support Team - Take Home Test

Question 1: Site Down

Response

Dear Customer,

Cloudflare nameservers are operational. The issue with http://example.com/ may be due to DNS propagation (up to 48 hours) or a misconfigured DNS record.

Steps to Resolve

If unresolved after 48 hours, provide error logs for further analysis.

Best regards,
Omir
Your Cloudflare Support Team

Tools I would use:

Thought Process:

Confirmed nameserver status. Evaluated propagation and misconfiguration as causes. Provided specific troubleshooting steps.

Sources and Research:

Reviewed DNS troubleshooting. Source: Cloudflare DNS FAQ.

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